GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS HOLIDAY PARK LJEPPERSHIEM

1. Application

These General Conditions apply to reservations and agreements relating to the holiday homes of Vakantiepark Ljeppershiem located at Weardebuorsterwei 1a in 9295 LC Westergeast, trade name and branch of Ljeppershiem B.V. statutorily established in De Westereen municipality of Dantumadiel, registered in the Chamber of Commerce under number 92433588.

In these general rental conditions, the term 'tenant' means the person who concludes an agreement with Vakantiepark Ljeppershiem with regard to renting a holiday home.

These general conditions apply regardless of your (prior) reference to any terms and conditions of your own or to other general conditions. We reject all general conditions to which you refer or which are used by you.

Agreements deviating from these general terms and conditions are valid only if agreed in writing.

2. Reservation

We only accept reservations from persons aged 18 or over. Reservations made by persons under that age are therefore not valid.

A contract is concluded between you and us once we have confirmed the reservation to you. The agreement concerns the rental of the holiday home for recreational use, which by its nature is of short duration.

The agreement is exclusively governed by Dutch law.

3. Changes

If, after the conclusion of the agreement, you wish to make amendments to the agreement, we shall not be obliged to accept these. It is our free choice to determine whether and to what extent we accept those changes. In the event that we accept your changes, we reserve the right to charge you a €29.50 amendment fee.

Changes requested 30 days or less before the start of your stay will in principle not be accepted. In that case, the cancellation conditions described below in Article 7 apply.

In the event of a change to a cheaper period of stay and/or accommodation, you will owe the full original total amount of your reservation. There is no refund.

In the event of a change to a more expensive period of stay and/or accommodation, the total amount of your reservation will be changed to the situation of the more expensive period of stay and/or accommodation.

Amendments shall be valid only when confirmed by us in writing and payment of the amendment fees and/or additional amounts has taken place.

In the event that we are unable, temporarily or otherwise, to perform all or part of the contract due to force majeure, we may submit an amendment proposal (for other accommodation/another period, etc.) within 14 days of becoming aware of the impossibility of fulfilling the contract. Suspension of our fulfilment of obligations is permitted if circumstances beyond our control arise. Under no circumstances will we be obliged to compensate any damage or costs.

Force majeure on our part exists if we are hindered in the execution of the agreement in full or in part, temporarily or otherwise, by circumstances beyond our control, including war risk, personnel strikes, blockades, fire, floods and other disruptions or events.

4. Payment

When booking via our website, 100% of the invoice amount must be paid to us at once.

When booking by telephone or verbally, 100% of the invoice amount must be paid within 48 hours after receipt of the booking confirmation sent by e-mail. If you arrive within 48 hours after booking by telephone, you must transfer 100% of the invoice amount before your arrival at Vakantiepark Ljeppershiem.

Payments should be made to IBAN: NL50 ABNA 0130 9758 50 in the name of Ljeppershiem B.V. stating the invoice number and/or reservation number.

By paying the entire rent, you confirm that you have read and agree to these general terms and conditions. The rental ends automatically after the expiry of the agreed period.

If the amounts invoiced to you are not paid on time, you will be in default immediately after the expiry of the payment period. In this case, we reserve the right to cancel your reservation and rescind the agreement.

We are entitled to set off claims against you on any account against any amounts paid by you on any account.

5. Deposit

The deposit is € 50.00. The deposit serves as a guarantee for damage and/or costs - in the broadest sense of the word - that we may suffer if the tenant fails to fulfil his obligations as a good tenant and the person(s) accompanying the tenant.

The deposit must be paid together with the payment of the rent. In case the deposit is not paid, we are entitled to deny the tenant access to the holiday home. If you fail to pay the deposit, we are also entitled to dissolve the agreement with immediate effect.

The deposit or any balance thereof will be refunded after settlement of claims (damage to inventory/ holiday home and/or other costs) from us to the tenant within 7 days after departure. Any (further) claims for compensation will not be cancelled by this refund.

6. Receipt of key

After payment of the full invoice amount, the tenant will receive the code of a key safe in which the house key is stored by e-mail or text message one week before arrival. This code may not be transferred. The lessee may never keep or duplicate the key for whatever reason. Should the lessee nevertheless do so, the lessee will owe a fine of € 500, without prejudice to the actual costs. We will provide the key to the holiday home on loan to the lessee. The key remains our property. In case of loss, theft or any other way of losing the key, the tenant will owe a sum of €100.

All costs incurred due to your failure to return the property on time will be recovered from you. Goods found after your departure will be kept for you for a reasonable period, but we take no responsibility for them. Returning items can only be done at your expense.

If the tenant and/or other users have locked themselves out of the holiday home, a charge of €25.00 will be made. This will be deducted from the deposit. For verification purposes, we ask the tenant to identify themselves before handing over the copy key.

7. Cancellation

Cancellation by the tenant must always be made in writing (by post or e-mail). The following rules apply:

Within 14 days after making the reservation, the reservation can be cancelled free of charge unless the cancellation is made 30 days or less before the start of your stay.

If a reservation is cancelled after 14 days of making the reservation or within 30 days before the start of your stay, a cancellation fee will be payable. These cancellation costs are 30% of the total amount if cancelled up to 30 days before the day of arrival and the full total amount if cancelled from the 30th day before arrival or later.

If you have not arrived within 24 hours of the agreed date without further notice, this will be considered a cancellation and you will owe the full total amount.

Cancellation of your reservation is not final until confirmed by us.

Any money already paid will be refunded, after settlement of the cancellation fee, within 7 days of the cancellation confirmation.

8. Termination

We have the right to cancel the agreement with immediate effect at any time, if your and/or other users' personal details are incomplete and/or incorrect when making the reservation. In such a case there will be no refund of the rental sum or part thereof.

9. Stay in the holiday home

On the day of arrival, the holiday home is available from 15:00. On the day of departure, the holiday home must be vacated by 10:00 am.
Cars / vans / campers / trailers / carts are not allowed at the holiday home. Only on arrival and departure can you bring your belongings to the place. Parking is possible in the car park. There is a maximum of one vehicle per accommodation
Use of trailer slipway is at your own risk
One boat is allowed on the designated mooring near your holiday home
Please be considerate of other guests and turn down your radio, music.
The tenant/user and those accompanying the tenant are each jointly and severally liable for an orderly state of affairs in and around the rented accommodation and/or elsewhere in the park, and for the use of the accommodation and the equipment therein.
The holiday home is non-smoking. Smoking is allowed outside on the terrace. An ashtray is available.
Open fire is not allowed outside. A fire tray is available. Please use it safely.
Swimming in the natural pond is prohibited. In the canal is at your own risk.
ATTENTION: The (access to) natural pond and the canal are not fenced off. Therefore, please be careful with children!
Pets are allowed only to a limited extent. Dogs are only allowed in designated holiday homes. If you take your dog with you, you must inform us. There is a surcharge of €5.00 per night. Other pets are expressly not allowed without our permission.
Barbecuing is allowed in the designated area. Using tiles in grass. You are expected to handle this safely.
Although the use of water and electricity is included, we ask you to use them sparingly.
We heat our holiday home using infrared heating. You cannot hang damp clothing/towels and the like here. In connection with fire hazard.
Subletting is expressly forbidden.
Staying more persons in a holiday home than agreed upon in the reservation, or more than the applicable maximum for the holiday home, is expressly not allowed without our permission, unless otherwise agreed upon in writing. This may lead to premature termination of the rental agreement on our part, without refund.
Moving cupboards and beds, as well as equipment or taking any part of the indoor inventory outside - except of course dishes, glasses and cutlery for your meal outside - is expressly not allowed.
Between 23:00 and 8:00, the grounds are closed and there is peace and quiet at Vakantiepark Ljeppershiem. Should you arrive later or leave earlier, you can easily open and close the locked wooden gate.
In the event of improper use or failure to leave the accommodation in a proper condition, including but not limited to excessive soiling, extra costs will be charged, which you will be obliged to pay immediately.

10. Waste separation

A waste separation regulation applies at Vakantiepark Ljeppershiem. The lessee must ensure waste separation as indicated on the waste containers and compost bins. The lessee is liable, without judicial intervention, for all fines, costs, damages suffered by the lessor in the event of non-compliance with the instructions concerning waste separation.

11. Sewage treatment plant

We are not connected to the sewage system and have our own biological water treatment plant by means of septic tanks with post-purification on the reed field.
As a result, we use organic cleaning agents. It is expressly NOT allowed to flush tampons, sanitary towels, wet toilet paper and chlorine etc. down the toilet. This can lead to major problems and cause blockages. We will hold you liable for any damages suffered or to be suffered for non-compliance with these rules.

12. Liability/complaints/damage

The tenant and other users are fully liable for all damage caused to the house, the inventory and all items belonging to the rented property during the rental period, unless the tenant and other users can prove that they are not to blame for the damage. We therefore recommend that you carefully inspect the holiday home and its inventory for defects and shortcomings on arrival. If you notice any damage or defects, please report this to us immediately.

We accept no liability for theft, loss or damage to property or persons of any kind during or as a result of the stay in the holiday home and the grounds. We accept no liability for construction activities on the access and main roads etc. in the vicinity of the rented holiday home. We accept no liability in the event of the failure or non-functioning of technical equipment, utilities, the non-functioning or partial non-functioning of the internet.

The costs of normal maintenance and repair of defects are for our account. If defects occur, the lessee must inform us immediately and follow our instructions as much as possible. Any costs incurred by the tenant in this respect will be reimbursed by us to the tenant against submission of itemised bills.

The holiday home has a (wireless) internet connection that tenants can use. We are situated in the outlying area and there, the more tenants on the park, the slower the internet works. The tenant is responsible and liable for their own internet use and if any fines are imposed, these will be passed on to the tenant. Tenant's/offender's personal data will be disclosed upon request of authorities/copyright holder(s). All costs incurred by the lessor in connection with such infringement will be recovered from the lessee.

Should you still wish to make a complaint, this must be submitted to us in writing, stating reasons, within 7 days of leaving the holiday home.

13. On departure

On departure you must:

Leave the accommodation swept clean.
Put the kitchen equipment back in the cupboards washed and dried.
Remove duvet covers and linen and place them in one place.
Leave the refrigerator and freezer compartments clean and empty.
Not to leave food in the cupboards.
Clean and dry garden furniture cushions.
Empty the dustbins.
Report any breakages and/or damage to the landlord.
Close the windows and doors, lock them and leave the key back in the key safe.
Take your own belongings with you.

14. Final cleaning

Final cleaning is taken care of by Vakantiepark Ljeppershiem. The cost of the final cleaning is € 39.95 per accommodation and is payable by the tenant. The final cleaning and associated costs are compulsory. The compulsory final cleaning does not expressly relieve the tenant from the correct delivery of the accommodation in accordance with Article 13.

15. Privacy

A detailed description of how we process your data can be found on our website under the section "Privacy&Cookies".