GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS HOLIDAY PARK LJEPPERSHIEM

1. Applicability

These terms apply to all reservations and agreements with Vakantiepark Ljeppershiem, located at Weardebuorsterwei 1a, 9295 LC Westergeest, the Netherlands.

Tenant means the person renting a holiday home from Vakantiepark Ljeppershiem.

Deviations from these terms are only valid if agreed in writing.

2. Reservations

Only persons 18 years or older can make a reservation.
A reservation is final once you receive a confirmation by e‑mail.
The agreement is for recreational use only and not for permanent residence.
Dutch law applies to all agreements.

3. Payment

For online bookings you pay 100% of the total amount at the time of booking.
For telephone or verbal bookings you pay within 48 hours after receiving the confirmation.
Always state your invoice or reservation number with your payment.
By paying in full you confirm that you have read and agree to these terms.

If payment is not received on time, we may cancel your reservation.

4. Security deposit

A security deposit is required for each booking to cover any damage or extra costs.
The deposit must be paid together with the rental fee.
After departure, the deposit will be refunded within 7 days if everything is in order.
Any damages or additional costs will be deducted from the deposit.

5. Changes and force majeure

Would you like to change your reservation? We will check whether this is possible. An administration fee of €30 applies.
Changes within 30 days before arrival are usually not possible.
For a cheaper period or accommodation no refund applies.

Force majeure
If unforeseen circumstances (such as storm, flood, illness or fire) prevent us from fulfilling the agreement, we will look for a reasonable solution such as a different date or accommodation.

6. Cancellation

Within 14 days after booking, cancellation is free of charge, unless your arrival is within 30 days.
After that:
- Up to 30 days before arrival → 30% of the total amount due.
- From 30 days or less → 100% due.
Not arriving within 24 hours without notice counts as a cancellation.
We recommend taking out cancellation insurance.

7. Stay and use

Check‑in from 3:00 p.m., check‑out until 10:00 a.m.
Parking is allowed on the main area, not directly by the house (except for arrival/departure).
Dogs are welcome only in designated accommodations, for an extra fee.
Smoking is only allowed outside.
No open fire; use fire bowl or BBQ safely.
Swimming in the natural pond is not allowed; swimming in the canal is at your own risk.
Quiet hours: 11:00 p.m. – 8:00 a.m.
Please respect other guests: keep music low.
Subletting or exceeding the maximum number of guests is not permitted.

8. Waste & environment

We separate waste and use eco‑friendly cleaning products.
Do not flush tampons, wipes or bleach: this damages our biological purification system.
Damage due to misuse will be charged to the tenant.

9. Liability and damage

The tenant is liable for any damage to the accommodation, inventory or grounds, unless proven otherwise.
Report damage or defects immediately.
We are only liable for damages caused by intent or gross negligence of Ljeppershiem.
We are not liable for failures, loss or damage caused by third parties or natural events (storm, power failure, internet).

10. Complaints

If you are not satisfied, let us know during your stay so we can resolve it.
Written complaints after departure must be sent within 14 days to:
📧 info@ljeppershiemvakantiepark.nl

11. Departure

Please leave the accommodation tidy:
- Swept clean
- Dishes washed and stored
- Beds stripped
- Fridge and freezer empty and clean
- Waste removed

Final cleaning is mandatory and carried out by us.

12. Privacy

We process your personal data only for reservations, communication and administration.
See our Privacy & Cookies Policy for details.

Version & contact

Vakantiepark Ljeppershiem
📍 Weardebuorsterwei 1a, 9295 LC Westergeest
📧 info@ljeppershiemvakantiepark.nl
📞 +31 (0)511 - 740001